Gianni Clifford

Gianni Clifford

Product Design Manager

Zendesk

Zendesk

Gianni leads Zendesk’s growing product design team in his native and beloved Dublin and is relishing the challenges of working in such a rapidly growing company. He sees collaboration as the key to creating experiences customers will love.

Before joining Zendesk Gianni founded a sharing economy start-up called Fillit and previously worked in Dublin agencies Thinkhouse, Dynamo and Backup.

Upcoming Talks

UXDX EMEA 2022

12 October 2022

Enabling the Team

Modern work requires intrinsic motivation. In this panel, we will look at how the role of a leader is changing across all areas of a business and how people can learn the new skills they need to be effective leaders.

  • Recruitment
  • Onboarding
  • Motivating
  • Empowering
  • Managing Performance
Alexandra Gardner
Alexandra Gardner

Lead UX Researcher

US Bank

US Bank
 
Golnaz Nozari
Golnaz Nozari

Senior Developer

King

King
 
Joseph Meersman
Joseph Meersman

Senior Director of Design

Intapp

Intapp
 
Gianni Clifford
Gianni Clifford

Product Design Manager

Zendesk

Zendesk
 

Past Talks

This interactive session will look at how to understand your customers needs by learning their patterns and behaviours. Once you've gotten insights to this, how do you put them into action.
Join the conversation, share your insights and probe the speakers on the elements of their talks that left you wanting more.

Louis Wilkinson
Louis Wilkinson

Senior Project Manager - UX Researcher

Testbirds

Testbirds
 
Mall Allpere
Mall Allpere

UX Design Leader

Swedbank

Swedbank
 
Kate Martynova
Kate Martynova

Head of Customer Insights

Preply

Preply
 
Gianni Clifford
Gianni Clifford

Product Design Manager

Zendesk

Zendesk
 
Continuous Design

Does your design team share the essential feedback needed to challenge? Does your design critique add sufficient value or is it just another tick box activity?
In this session, Gianni will discuss how he rolled out a new design critique process across Zendesk, discussing the difficulties faced prior and how it has evolved into a consistently productive and enjoyable part of the design process.

  • The importance of design critiques
  • Ensuring your team puts the critique in design critique
  • How to create a process that is both systematic and dynamic
  • How to make it engaging, while ensuring value
Gianni Clifford
Gianni Clifford

Product Design Manager

Zendesk

Zendesk
 
Continuous Discovery

If UX Research is the ground floor of great product design, then talking to your customers is its foundation, essential to making sure you build something stable, that will last.

But good foundations don't come easy, they require excellent planning - before, after and during. What's the secret to a rock solid research plan? And how do guarantee we build the right thing?

Gianni Clifford
Gianni Clifford

Product Design Manager

Zendesk

Zendesk