Richard Dalton

Richard Dalton

Head of Design

Verizon

Richard Dalton is the Head of Design at Verizon, where he leads a team of 250 designers who create human-centric experiences for over 100 million customers. Richard mixes business and design skills with an entrepreneurial spirit about how to design a design team - one that’s human-centered, business-savvy, and committed to fostering an inclusive, thriving culture.

Past Sessions

UXDX Europe 2020

Watch The Design Operating Model: A Framework For Building And Maturing Your Design Team

The Design Operating Model: A Framework For Building And Maturing Your Design Team

Richard Dalton

Head of Design, Verizon

Every design team should be tailored to the unique culture and needs of the company it serves. However, there are common components that form the basis of a Design Operating Model which can be used to drive, and measure, the maturity of you...

UXDX Europe 2018

Watch That Loving Feeling: How Companies Lost It, And How To Bring It Back

That Loving Feeling: How Companies Lost It, And How To Bring It Back

Richard Dalton

Head of Design, Verizon

Why would a major Las Vegas hotel consistently have a room service waiting time of 1.5 hours? Why would a major airline consistently have delays that torment a well-known design and usability consultant based in Boston? Why would a major fi...

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