Richard Dalton

Richard Dalton

Head of Design

Verizon

Richard Dalton is the Head of Design at Verizon, where he leads a team of 250 designers who create human-centric experiences for over 100 million customers. Richard mixes business and design skills with an entrepreneurial spirit about how to design a design team - one that’s human-centered, business-savvy, and committed to fostering an inclusive, thriving culture.

Upcoming Sessions

UXDX Europe 2020Tuesday 6th October
On-Demand

20:00 - 20:30 (30 minutes)

The Design Operating Model: A Framework For Building And Maturing Your Design Team

Enabling the Team

Interactive

15:25 - 15:55 (30 minutes)

Design Specialist vs Generalist: How to Manage handovers and bottlenecks on workload

UXDX europe 2020

Past Sessions

UXDX Europe 2018

Watch That Loving Feeling: How Companies Lost It, And How To Bring It Back

That Loving Feeling: How Companies Lost It, And How To Bring It Back

Richard Dalton

Head of Design, Verizon

Why would a major Las Vegas hotel consistently have a room service waiting time of 1.5 hours? Why would a major airline consistently have delays that torment a well-known design and usability consultant based in Boston? Why would a major fi...

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