Richard Dalton is the Head of Design at Verizon, where he leads a team of 250 designers who create human-centric experiences for over 100 million customers. Richard mixes business and design skills with an entrepreneurial spirit about how to design a design team - one that’s human-centered, business-savvy, and committed to fostering an inclusive, thriving culture.
Upcoming Talks
5 November 2026
As AI becomes embedded in product experiences, teams need to think beyond prompts, features, and automation. The real challenge is helping AI-driven systems understand the messy reality of human behaviour: intent, emotion, ambiguity, context, and trust. In this session, Richard Dalton explores how design can help teams build AI experiences that are not just technically impressive, but useful, understandable, and aligned with real human needs.
Attendees will learn how to:
- Spot where AI experiences can lose human context, and how design can help teams catch those gaps earlier.
- Translate user needs, behaviours, and intent into clearer inputs for AI-powered products and services.
- Build more effective collaboration between design, product, and technology teams when shaping AI experiences.
Past Talks
16 May 2024
Join Richard for a practical session on building results-driven product work structures. Discover strategies to blend short-term efficiency with long-term vision, utilizing strategic frameworks and optimized labor models.
This talk will address essential topics, including:
- Developing adaptable product work structures
- Designing portfolios informed by a clear work taxonomy
- Implementing new labor models to boost team efficiency and long-term value for all
- Employing meaningful metrics to track progress and success
Gain actionable insights at an executive level for enhancing productivity and refine your portfolio management approach to propel your organization to greater heights.
7 October 2021
A user-centered approach for product teams should be a procedure deeply rooted in the organizational culture. However this is not the case in a lot of organisations with siloed teams and departments who struggle to structurally shift an organization’s value to the users.
Moderated by Richard Dalton, this panel outlines how to create and sustain a user-centered culture within a team and extend that throughout the organisation.
16 June 2021
Successful organizations take great care in mapping out the user journey to achieve growth and retention. While emotional experience is an essential part of user-brand interaction, they can only be reached through multiple touchpoints that work seamlessly together.
Our panelists take on different perspectives of what it takes the team to build such a myriad of processes for success.
