Mike leads a multi-disciplinary team of designers and user researchers at Reed.co.uk, leading UK Job and Careers site. Previously he built up design and research organisations at Eurosport, Discovery and BT.
Mike is a champion of user-centred design, empowered teams and cross-business collaboration. He’s passionate about improving design maturity and transforming businesses, and customer experience, through quality product design.
This talk will walk through an approach to building and retaining teams and how to identify early in the hiring process what to look for and how to pair based on individual, product, and business objectives.
- Skills Mapping: How to identify where you have gaps in your skillset
- Breaking down 20 core skill sets that work for Reed, from technical to supplementary
- How to better pair team and department based on skills and improvements needed
- Outcomes achieved to date including better performance and retention rates