Agenda
UXDX APAC 2022 agenda — talks, workshops, panels and more from leaders sharing how they deliver better products.
Mon23 May
User research is the base of all great products and services, but often the research discipline is not fully integrated within product teams and processes.
Integrating user research into the product development cycle is a balancing act between maintaining validity and getting results quickly. But, how do you do this successfully?
In this session, Caylie will take us through her experiences in democratising research in different organisations at speed, while maintaining quality of output.
She will touch on:
- How To Structure Your Teams;
- What Processes & Culture Need To Be Established; and
- How Democratising Your Research Function Leads To Successful Product Roadmaps
User research is the base of all great products and services, but often the research discipline is not fully integrated within product teams and processes.
Integrating user research into the product development cycle is a balancing act between maintaining validity and getting results quickly. But, how do you do this successfully?
In this session, Caylie will take us through her experiences in democratising research in different organisations at speed, while maintaining quality of output.
She will touch on:
- How To Structure Your Teams;
- What Processes & Culture Need To Be Established; and
- How Democratising Your Research Function Leads To Successful Product Roadmaps
Wed17 Aug
The design-to-development stage often is a major source of friction in even the most mature of product teams. Stemming that traditionally, designers and developers perform different tasks when it comes to product development. But what happens when friction is reduced and design handovers are successful?
Following the journey of building the design system at Disney Streaming, Davy will talk through how they established a successful relationship between, design, engineering & product by creating a unique design delivery process. He will touch on:
- What a successful design delivery looks like;
- Understanding what the limitations of designers & engineers are;
- The importance of touchpoints to improve overall communication; and
- How this process has improved team dynamics and the product overall
All great products start with a great team; and building a high performing team functions at its best through effective communication.
In this talk, Mamuna will breakdown her communication strategies when it comes to introducing change within her HP teams. She will touch on:
- The importance of focusing on the Why' (addressing the problem, change and implications)
- Creating a clear plan and rollout
- Understanding that everyone reacts differently; and
- How to give and receive feedback
Building new products is hard and relies on the lean approach of fast experimentation and learning from failures. This is great in consumer products but how can you do this when working on mission critical solutions that can never be allowed to fail? What if you’re building tools for industries where people’s lives are put at risk if your product doesn’t work correctly the first time?
In this session Tom will talk through the challenges that the team at PlanGrid faced when launching a new product where failure isn't an option. Learn how a lean cross-functional team explored, built and started to earn multi-million dollars in revenue in a matter of months
From recruitment through to synthesis and insights, a lot of effort goes into the research process—but what happens next? If insights don’t stick with stakeholders, the overall impact of research is dramatically reduced.
Dovetail’s star Product Designer, Jodie Clothier, sits down with Adyen's Vice President of User Experience Katarina Bagherian to chat about how she makes research impactful for her stakeholders. In this session, Katarina will walk through four methods, drawn from education theory, that help make research output stick and drive outcomes. This session isn’t to be missed, and we’ll be finishing with a spicy fireside chat too!
Consistency in design is difficult, made more difficult when your design system supports several brands within different markets. So how did the team in KAYAK achieve this with a lean design team.
Follow Aleks and her teams journey as they built their design systems that services multiple global brands. She will touch on their learnings on:
- How they adapted and restructured the design system to support their current needs;
- Why a component based design system helped them best create consistent designs for multiple brands
- How to avoid bottlenecks when knowledge sharing by establishing the Ambassador System; and
- Any future improvement she envisages for the team.
In the highly regulated, rigorous and mature business of pharmaceuticals, Erin created the first-ever design team to establish a user-centered design culture.
In this session, Erin will talk through the journey of the design team at Charles River Laboratories they rapidly built and released their MVP in conjunction with building their design systems, through:
- Redesigning their internal & client facing platforms and democratising UX;
- The biweekly research over-the-shoulders her team conducts with the overall product team;
- How they team were able to scale this and;
- Any future improvements she foresees.
This talk focuses on the evolution of ServiceNow’s platform by following VP Troy Azmoon’s journey from early days of an IT ticketing system to a world-class, comprehensive platform for enterprise workflow products. As the platform evolved, so did Troy – overcoming challenges as he and his team resolutely focused on understanding and then solving the complex problem of creating a unified platform experience at scale across an inherently chaotic, technical, and complex enterprise software environment.
Open source code makes up 90% of most codebases. How do you know if you can trust your open source dependencies? It is critical to manage your dependencies effectively to reduce risk, but most teams have an ad-hoc process where any developer can introduce dependencies leaving organizations open to risk from malicious dependencies. Software supply chain attacks have exploded over the past 12 months and they’re only accelerating in 2022 and beyond. We’ll dive into examples of recent supply chain attacks and what concrete steps you can take to protect your team from this emerging threat.
As researchers, we're often asked to consider the impact of our work. When you think about impact, what comes to mind? Maybe you’re thinking about looking at how click-through-rate or conversion improved after a product launch, or measuring the sentiment of our customers to see if they’re happy with a product. You may even measure impact based on the number of projects you’ve worked on or features that have shipped. But what about all the intangible ways to measure impact — all the times that research impact might have felt more invisible, but you’re certain that it was there?
In this talk I’ll share on how to identify, measure, and improve the intangible impact that research has on your team. You will learn techniques on how to:
- build authentic relationships with your team;
- educate team members on the role/value of research; and
- ensure that your research can live on beyond the report
The design-to-development stage often is a major source of friction in even the most mature of product teams. Stemming that traditionally, designers and developers perform different tasks when it comes to product development. But what happens when friction is reduced and design handovers are successful?
Following the journey of building the design system at Disney Streaming, Davy will talk through how they established a successful relationship between, design, engineering & product by creating a unique design delivery process. He will touch on:
- What a successful design delivery looks like;
- Understanding what the limitations of designers & engineers are;
- The importance of touchpoints to improve overall communication; and
- How this process has improved team dynamics and the product overall
All great products start with a great team; and building a high performing team functions at its best through effective communication.
In this talk, Mamuna will breakdown her communication strategies when it comes to introducing change within her HP teams. She will touch on:
- The importance of focusing on the Why' (addressing the problem, change and implications)
- Creating a clear plan and rollout
- Understanding that everyone reacts differently; and
- How to give and receive feedback
Building new products is hard and relies on the lean approach of fast experimentation and learning from failures. This is great in consumer products but how can you do this when working on mission critical solutions that can never be allowed to fail? What if you’re building tools for industries where people’s lives are put at risk if your product doesn’t work correctly the first time?
In this session Tom will talk through the challenges that the team at PlanGrid faced when launching a new product where failure isn't an option. Learn how a lean cross-functional team explored, built and started to earn multi-million dollars in revenue in a matter of months
From recruitment through to synthesis and insights, a lot of effort goes into the research process—but what happens next? If insights don’t stick with stakeholders, the overall impact of research is dramatically reduced.
Dovetail’s star Product Designer, Jodie Clothier, sits down with Adyen's Vice President of User Experience Katarina Bagherian to chat about how she makes research impactful for her stakeholders. In this session, Katarina will walk through four methods, drawn from education theory, that help make research output stick and drive outcomes. This session isn’t to be missed, and we’ll be finishing with a spicy fireside chat too!
Consistency in design is difficult, made more difficult when your design system supports several brands within different markets. So how did the team in KAYAK achieve this with a lean design team.
Follow Aleks and her teams journey as they built their design systems that services multiple global brands. She will touch on their learnings on:
- How they adapted and restructured the design system to support their current needs;
- Why a component based design system helped them best create consistent designs for multiple brands
- How to avoid bottlenecks when knowledge sharing by establishing the Ambassador System; and
- Any future improvement she envisages for the team.
In the highly regulated, rigorous and mature business of pharmaceuticals, Erin created the first-ever design team to establish a user-centered design culture.
In this session, Erin will talk through the journey of the design team at Charles River Laboratories they rapidly built and released their MVP in conjunction with building their design systems, through:
- Redesigning their internal & client facing platforms and democratising UX;
- The biweekly research over-the-shoulders her team conducts with the overall product team;
- How they team were able to scale this and;
- Any future improvements she foresees.
This talk focuses on the evolution of ServiceNow’s platform by following VP Troy Azmoon’s journey from early days of an IT ticketing system to a world-class, comprehensive platform for enterprise workflow products. As the platform evolved, so did Troy – overcoming challenges as he and his team resolutely focused on understanding and then solving the complex problem of creating a unified platform experience at scale across an inherently chaotic, technical, and complex enterprise software environment.
Open source code makes up 90% of most codebases. How do you know if you can trust your open source dependencies? It is critical to manage your dependencies effectively to reduce risk, but most teams have an ad-hoc process where any developer can introduce dependencies leaving organizations open to risk from malicious dependencies. Software supply chain attacks have exploded over the past 12 months and they’re only accelerating in 2022 and beyond. We’ll dive into examples of recent supply chain attacks and what concrete steps you can take to protect your team from this emerging threat.
As researchers, we're often asked to consider the impact of our work. When you think about impact, what comes to mind? Maybe you’re thinking about looking at how click-through-rate or conversion improved after a product launch, or measuring the sentiment of our customers to see if they’re happy with a product. You may even measure impact based on the number of projects you’ve worked on or features that have shipped. But what about all the intangible ways to measure impact — all the times that research impact might have felt more invisible, but you’re certain that it was there?
In this talk I’ll share on how to identify, measure, and improve the intangible impact that research has on your team. You will learn techniques on how to:
- build authentic relationships with your team;
- educate team members on the role/value of research; and
- ensure that your research can live on beyond the report
Thu18 Aug
The North Star Metric is the single metric that captures the core value that the product delivers to customers. It’s a metric that any team can rally behind to create alignment between product, team, business and customer. Today’s most successful companies use OKRs and NSM on top of it to keep teams aligned toward a single goal. Brought to you exclusively by Amplitude, this workshop will guide you through the metrics, frameworks, and tools that are helping today's most successful product teams have greater impact.
- Understand the purpose and elements of the North Star Framework
- Be able to run an internal North Star workshop
- Be able to define and name a North Star Metric (and related inputs) for your company
- Be able to identify and address common traps
- Know when to change your North Star Metric
- Understand how to integrate the North Star Framework with your development process.
This is an exclusive invite-only workshop. Limited spaces available
Thu18 Aug
Thu18 Aug
Thu18 Aug
Thu18 Aug
The North Star Metric is the single metric that captures the core value that the product delivers to customers. It’s a metric that any team can rally behind to create alignment between product, team, business and customer. Today’s most successful companies use OKRs and NSM on top of it to keep teams aligned toward a single goal. Brought to you exclusively by Amplitude, this workshop will guide you through the metrics, frameworks, and tools that are helping today's most successful product teams have greater impact.
- Understand the purpose and elements of the North Star Framework
- Be able to run an internal North Star workshop
- Be able to define and name a North Star Metric (and related inputs) for your company
- Be able to identify and address common traps
- Know when to change your North Star Metric
- Understand how to integrate the North Star Framework with your development process.
This is an exclusive invite-only workshop. Limited spaces available
