Platform UX: The Metric Shift

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Fireside

Platform UX: The Metric Shift

12 May, 10:25 am - 11:00 am (America/New_York) - Main Stage

12 May, 14:25 - 15:00 (UTC)

Continuous Design
UXDX USA 2026

For expert users, the job is not to make your UI sticky, it is to make it disappear. Fahad breaks down how platform context changes everything, the hiring profile for designers, the role of domain expertise, and the metric shift from clicks to completion and time to value.

  • Diagnostic, five questions to confirm you are in platform territory
  • Metrics that matter, how to set up time to value and task completion the right way
  • Interface strategy, cockpit patterns, progressive exposure, and safe defaults for expert work
Fahad Osmani

Fahad Osmani, Head of Design for Enterprise Platforms & Software,Capital One