Benjamin Humphrey is the co-founder and CEO of Dovetail, the AI-powered customer intelligence platform that thousands of companies use to deeply understand their customers and build better products. Under Benjamin’s leadership, Dovetail has grown into a global qualitative data warehouse that centralizes customer interviews, sales calls, support conversations, satisfaction surveys, reviews, and feedback, transforming them into structured, searchable knowledge. Dovetail has over 4,000 customers globally, with 93% in North America and Europe, including 20% of the Fortune 500. Customers include Amazon, Atlassian, Breville, BP, Canva, Google, Ford, Maersk, Meta, Novo Nordisk, and Shopify. Benjamin’s background is in product design, having previously worked as a lead product designer at Atlassian. He’s passionate about enabling teams to listen deeply, learn continuously, and build products and services grounded in real customer insights.
Upcoming Talks
12 May 2026
For expert users, the job is not to make your UI sticky, it is to make it disappear. Join Benjamin Humphrey as he interviews Fahad Osmani. They'll break down how platform context changes everything, the hiring profile for designers, the role of domain expertise, and the metric shift from clicks to completion and time to value.
- Diagnostic, five questions to confirm you are in platform territory
- Metrics that matter, how to set up time to value and task completion the right way
- Interface strategy, cockpit patterns, progressive exposure, and safe defaults for expert work
