Sam Bradley is the Head of Consumer Product at PayPal. With extensive experience across content, e-commerce, marketplaces, personalisation and payments, Sam has led teams in building innovative, scalable products that align with market needs and organisational goals.
Prior to joining PayPal, he held leadership positions at Stitch Fix, Quizlet, and Expedia Group, where he led the Reviews Platform and Marketplace Design Organisation.
Sam is known for his strategic problem-solving and effective storytelling, addressing complex customer and supplier challenges to drive innovation and product development. His passion lies in empowering teams to create products that deliver impactful customer experiences.
Past Talks
29 May 2026
Trust is what brings customers back, but most teams still measure success through short-term conversion.
In this talk, Sam Bradley shares lessons on how trust is built, and broken, across marketplaces, payments and personalised products. He explores why transparency, security, reliability, fairness and human connection matter just as much as speed and growth, especially when data does not tell the full customer story.
From checkout timers and reviews to AI summaries, personalisation and customer support, Sam will show where products create confidence, where they quietly erode it, and why the moments when something goes wrong often matter most.
29 May 2026
AI is changing the scale of personalisation. Products can now infer needs, predict behaviour, recommend the next action and sometimes pre-empt what a customer may want before they have asked for it. But the same capability that feels helpful in one moment can feel intrusive in another.
In this session moderated by Mihaela Draghici, Pallavi Modi and Sam Bradley explore the leadership judgement required to make AI-driven personalisation feel like a service, not surveillance.
The discussion moves beyond how much data a company can collect, and focuses instead on how products behave with the data they have. When does relevance build trust? When does it cross the line into manipulation? How should teams think about context, timing, consent, explanation and data provenance, especially when customer money, identity or long-term brand trust are involved?
Together, Pallavi and Sam will unpack where personalisation genuinely helps customers, where teams should deliberately hold back, and what product leaders should ask before scaling AI-enabled experiences.
