Kevin Hawkins is a multi-disciplinary designer of 17 years that lives in Barcelona. He currently serves as the Global Director of UX at Glovo (a DeliveryHero company). He’s been a serial startup founder, product designer, and is a seasoned instructor at GrowthTribe and Georgetown University for UX, Design Thinking, and Data Viz. He is a Liberian-American that loves building communities and launching products. Previously, he’s been lucky to work with companies such as Booking.com, PwC, EY, Gap Inc, Uber, and more.
Building a product that anyone can use comes with inherent challenges. Kevin will talk you through the steps he took to become more customer-centric. He'll offer insight into:
- The cultural context
- How usability labs enabled them to understand language and culture differences
- How they were able to increase loyalty at point of sale
- How how these changes fit in with the undercurrent of a large merger