Transforming Internal Platform Management for Product Team Success by Szymon Kikla, Head of Product: Platform Engineering, Deliveroo | UXDX EMEA

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Transforming Internal Platform Management for Product Team Success

20 May, 13:55 - 14:30 (Europe/Berlin) - Main Stage

20 May, 11:55 - 12:30 (UTC)

Continuous Development

UXDX EMEA 2025

Join Szymon on how Deliveroo are transforming their internal platform product management. Discover how adopting a customer-centric approach for internal teams can significantly enhance the efficiency and effectiveness of your platform development.

Szymon will go through how they're gathering and integrating feedback from internal users, experimenting to identify what works, and building robust support functions to ensure seamless operations across all teams.

Key outcomes of talk:

Learn effective methods for collecting and using feedback from internal product teams to focus and optimise in the right way
Implementing and measuring experiments to determine successful practices and eliminate inefficiencies
Building a robust support structure that enhances the usability and reliability of your platforms
Applying KPI's to track improvements and drive cost reduction and efficiency - assessing what has worked, challenges encountered

Szymon Kikla, Head of Product: Platform Engineering,Deliveroo

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