Szymon Kikla is currently the Group Product Manager for Platform Engineering, where he's kicked off transforming internal platform teams into a product-led organisation. Prior to that, Szymon spent over 2 years leading an integration team that focused on onboarding enterprise partners onto Deliveroo's API suites. Before joining Deliveroo, Szymon served as Director of Professional Services at Comcast Europe, delivering online video streaming solutions. He holds a Master of Science in Technology Management from UCL in London.
Upcoming Talks
9 October 2024
In the fast-paced world of technology, it's essential to optimize both the products we build and the processes we use to create them. Join Szymon on how Deliveroo are transforming their internal platform product management. Discover how adopting a customer-centric approach for internal teams can significantly enhance the efficiency and effectiveness of your platform development. Szymon will go through how they're gathering and integrating feedback from internal users, experimenting to identify what works, and building robust support functions to ensure seamless operations across all teams. Whether you're a platform product manager, engineer or part of a platform or product team, this session will provide valuable insights and actionable strategies to make your internal platforms more attractive and functional for your product teams.
Key outcomes of talk:
- Learn effective methods for collecting and using feedback from internal product teams to focus and optimise in the right way
- Implementing and measuring experiments to determine successful practices and eliminate inefficiencies
- Building a robust support structure that enhances the usability and reliability of your platforms
- Applying KPI's to track improvements and drive cost reduction and efficiency - assessing what has worked, challenges encountered