Strategic Readiness for AI Agents: A Workshop on Agent Experience (AX) for Product Leaders

In this strategic workshop, product leaders will use Agent Experience (AX) testing as a high-level diagnostic tool to audit their organization’s website, SaaS, or online app. We will test live, public interfaces to reveal not just where they break for AI agents, but what those breakages signal about your organization’s readiness for agent traffic. Rather than discussing tactical design fixes, we will focus on the commercial and operational risks exposed by these failures—from hallucination liabilities to lost revenue channels. You will leave with a clear view of the "Agent Gap" in your product strategy and a framework for orchestrating the cross-functional response required to close it.

Outcomes:

• Assess Risk: Witness firsthand how current public-facing journeys fail for agents, translating technical friction into business risk and projected revenue loss.
• Uncover Organizational Blind Spots: Identify systemic blockers that interface tweaks cannot solve, isolating root causes that require intervention from Legal, Security, Engineering, or other departmental leadership.
• Establish Governance: Leave with a framework to benchmark progress, justify headcount or budget shifts, and drive alignment across conflicting stakeholder incentives.