Culture and Process: Making Change Happen

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Knowledge / Inspiration

Culture and Process: Making Change Happen

Continuous Discovery
UXDX USA 2022

Why is process change so hard? Even when there is no outright resistance, sometimes a new process just doesn’t seem to take, or doesn’t deliver the expected value. In this session, John explores how cultural norms and beliefs can derail process improvements, even when everyone seems to be onboard, and talks about how to shift those norms.

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