Professionally nosy, Amy spends her time as a Product Designer split between research and design. She currently works at Seccl, a financial technology company, hoping to fix the many inefficiencies found in the financial world. A passionate skill-sharer, Amy runs skills exchange workshops to train her colleagues to do a lot of her work for her. She’s never happier than when in front of a group of people sharing what she knows.
When not at her desk trying to solve the latest user interface or architecture conundrum, Amy is in her garden with her husband, two cats and five goldfish.
Join us for the final discussion of the event. Hosed by Rory, Justyna, Amy and Claire will chat through the learning they took from each other and tonight's discussion and how they can bring these learnings back to their teams.
Engineers are often locked away, churning through tickets on a JIRA board and never seeing people use the stuff they create. Not at Seccl. We've introduced Customer Deep Dives
In this session, Amy will talk about how she established Customer Deep Dives at Seccl, a form of empathy lab, so that Seccl’s real users get to show internal teams exactly what's working for them...and what's not!
She will touch on:
- The challenges she encountered,
- How she overcame these challenges,
- How Skills Exchange sessions within Seccl allow the whole company to benefit, and
- Her future plans for improvement