When 45% of Your Team Walks Out: Inside Wise’s Design Culture Reboot

Losing nearly half your team forces a reckoning. Josh Payton shares how Wise turned crisis into renewal, rebuilding its design organisation from burnout and late-night firefighting to a culture of autonomy, balance, and impact. Discover how mindset, maturity, and metrics turned attrition into advocacy.
Key Outcomes:

• Identifying the cultural and operational triggers that drive attrition.
• Learning actionable tactics for rebuilding trust and redesigning team workflows.
• Exploring frameworks that balance delivery pressure with long-term maturity.
• Seeing how transparency and empowerment rebuild both people and performance.