Rewriting the rules: How Moldova’s National Design System made UX impossible to ignore in Government Services
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Talk
Rewriting the rules: How Moldova’s National Design System made UX impossible to ignore in Government Services
29 May, 11:30 - 12:05 (Europe/Berlin) - Main Stage
29 May, 09:30 - 10:05 (UTC)
Continuous Design
UXDX EMEA 2026
Most design systems improve UI consistency. Moldova’s national design system changed the law. Backed by a new legal framework, design became a formal requirement in the country’s digital transformation plan. In this talk, Ramona Ziemann shares how that shift turned a Figma library into a national standard and why it gives designers a real seat at the table in how government services are built.
Outcome:
- How a national design system can reset the rules for how public digital services get built
- Ways to bring Design into early scoping
- How shared standards subtly shift the collaboration between institutions, vendors, designers, and developers
- Ideas for nudging your own organisation in a similar direction, even if you don’t have legislation on your side
Ramona Ziemann, Head of Product Design,e-Governance Agency Moldova
