Redesigning a Platform Experience at Scale

This talk focuses on the evolution of ServiceNow’s platform by following VP Troy Azmoon’s journey from early days of an IT ticketing system to a world-class, comprehensive platform for enterprise workflow products. As the platform evolved, so did Troy – overcoming challenges as he and his team resolutely focused on understanding and then solving the complex problem of creating a unified platform experience at scale across an inherently chaotic, technical, and complex enterprise software environment.