Preventing Churn Through XPs

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Knowledge / Inspiration

Preventing Churn Through XPs

Continuous Discovery

We live in a world where retention is king, users get to switch between products seamlessly. Building products that are relevant and that stay relevant with consumers’ ever-changing needs are critical. Continuous and quick improvements drive innovation and retention.

This session will look into:

  • Listening to your customers is only the beginning
  • Setting your team up for success when it comes to continuous experimentation
  • Guidelines for setting up experiments
  • A case study from Uber Eats in South Africa