Building Bridges: The Service Blueprint Design System Integrating Design, Business Strategy, and Development

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Talk

Building Bridges: The Service Blueprint Design System Integrating Design, Business Strategy, and Development

23 Jul, 16:30 - 17:00 (UTC) - Main Stage

Product Direction
UXDX Community: Inclusive Product Development & The Service Blueprint Design System 2024

The content we want to share in a team of Service Designers, UX/UI Designers, Business Analysts and Developpers in Equinix is and exciting opportunity to provide value not only for us as a team (proof of our work) but also for Designers Community.

What problem we want to touch on?

Service blueprints are one of the main Service Designers work artifacts, important for setting the strategy of services and products and being a living document in any organization. They are not utilized only by (service) designers. People outside of the design organization also benefit from service blueprints and are involved in their build process. This gives rise to the following questions:

The big one: How to create a Design System for Service Blueprint that all cross-functional team members can use for their different jobs to be done (purposes)?

And the detailed ones:
1. How to define different purposes for using Service Blueprint (jobs-to-be-done)?
What tool is the best for collaboration with non-designers?
2. What tool is the most suitable for presentation or demonstration of a finished service blueprint?
3. How do designers transition to and from each stage in the blueprint development process with the given tools?
4. How to automate some of the tasks with possible AI-components?

And finally - How to make this work open to other designers (open sourse for the community)

How we will provide valuable content during the presentation?

As a team on a real example and in design process we want to show how we approached creating Design System for Service Blueprint. How we managed to make this in a real design process from Discovery to Prototyping and Implementation in a real work environment. How we made a decision of chosing specific environment, what factors were the most important, and how we finally create a Design System that can be used in different purposes and living documentation for over 14 000 of employees.

The attractiveness of the story will include how we designed it to use the AI component for service blueprint creation as component libraries can be shared across different platforms and how we design collaboration on Service Blueprint creation between different teams.

And last but not least - we want to open this work to other designers, so this will be a real product that the credit that we will get is our own satisfaction of developing the next generation of Service Designers and UX/UI's working together in a better environment.

Who will present? And what is their mission?

Kate Mlynarczyk

Kate Mlynarczyk, Service Design Manager,Equinix

Jung-Soo Choi

Jung-Soo Choi, Senior Service Designer,Equinix