Jennifer Cardello
Jennifer Cardello — VP and Head of UX Research & Insights, Fidelity Investments at Fidelity Investments. Talks and sessions delivered at UXDX.
VP and Head of UX Research & Insights, Fidelity Investments
Jen has spent over 20 years helping organizations optimize human-centered design to deliver customer value and gain business advantage. Formerly of Nielsen Norman Group and athenahealth, she currently heads Fidelity’s User Experience Research & Insights team. Her expertise is in human factors, product design strategy, experience measurement, and scaling design and research capability across large agile organizations through the creation of systems and frameworks.
Past talks
3 talks · 2 events
Design Specialist vs Generalist: How to Manage handovers and bottlenecks on workload
While agile started out in development and we are well versed - the UX side is more recent. How are companies managing the discovery, delivery overlap handover and knowledge of the customer throughout the team? Moderated by Patrick Mooney, this session will discuss various approaches within teams and what are the benefits and disadvantages. Join the conversation, share your insights and probe the speakers on the elements of their talks that left you wanting more.
Scaling UX Research
How to deliver research and scale research capability across a large agile organization of hundreds of product and feature teams. In this talk Jennifer and Kelsey from Fidelity Investments will focus on 3 key components: - Research framework - Organisational design - Research democratisation