Scaling UX Research


Scaling UX Research

Continuous Discovery

How to deliver research and scale research capability across a large agile organization of hundreds of product and feature teams.
In this talk Jennifer and Kelsey from Fidelity Investments will focus on 3 key components:

  • Research framework
  • Organisational design
  • Research democratisation
Jennifer Cardello

Jennifer Cardello, VP and Head of UX Research & Insights, Fidelity Investments,Fidelity Investments

Kelsey Kingman

Kelsey Kingman, Principal User Researcher,Fidelity Investments