Jennifer Cardello

Jennifer Cardello

VP and Head of UX Research & Insights, Fidelity Investments

Fidelity Investments

Fidelity Investments

Jen has spent over 20 years helping organizations optimize human-centered design to deliver customer value and gain business advantage. Formerly of Nielsen Norman Group and athenahealth, she currently heads Fidelity’s User Experience Research & Insights team. Her expertise is in human factors, product design strategy, experience measurement, and scaling design and research capability across large agile organizations through the creation of systems and frameworks.

Past Talks

Continuous Discovery

In order to bring tangible value to the user, regular insights must be delivered to internal teams that enable real-time decision-making. But how do you generate segmentation data and insights that clearly translates what the team needs to know about the user?
moderated by Jennifer Cardello, VP, Head of UX and Insights for Fidelity Insurance, our panelists will share how to best incorporate customer insights into the decision-making processes to continually measure and learn how actions impact customer behaviour and how they’ve embedded customer insights into their team to create a continuous learning culture.

Jennifer Cardello
Jennifer Cardello

VP and Head of UX Research & Insights, Fidelity Investments

Fidelity Investments

Fidelity Investments
 
Ryan Leffel
Ryan Leffel

Head of Design

Priceline

Priceline
 
Marc Majers
Marc Majers

UX Lead

Progressive Insurance

Progressive Insurance
 
Subhasree Chatterjee
Subhasree Chatterjee

Lead Data Analyst

LexisNexis

LexisNexis
 

While agile started out in development and we are well versed - the UX side is more recent. How are companies managing the discovery, delivery overlap handover and knowledge of the customer throughout the team? Moderated by Patrick Mooney, this session will discuss various approaches within teams and what are the benefits and disadvantages.
Join the conversation, share your insights and probe the speakers on the elements of their talks that left you wanting more.

Patrick Mooney
Patrick Mooney

Director of User Experience

United Healthcare Group

United Healthcare Group
 
Jennifer Cardello
Jennifer Cardello

VP and Head of UX Research & Insights, Fidelity Investments

Fidelity Investments

Fidelity Investments
 
Kelsey Kingman
Kelsey Kingman

Principal User Researcher

Fidelity Investments

Fidelity Investments
 
Continuous Discovery

How to deliver research and scale research capability across a large agile organization of hundreds of product and feature teams.
In this talk Jennifer and Kelsey from Fidelity Investments will focus on 3 key components:

  • Research framework
  • Organisational design
  • Research democratisation
Jennifer Cardello
Jennifer Cardello

VP and Head of UX Research & Insights, Fidelity Investments

Fidelity Investments

Fidelity Investments
 
Kelsey Kingman
Kelsey Kingman

Principal User Researcher

Fidelity Investments

Fidelity Investments