Benjamin Humphrey is the co-founder and CEO of Dovetail, the AI-powered customer intelligence platform used by thousands of companies to deeply understand their customers and build better products.
Under Benjamin’s leadership, Dovetail has grown from a research repository into a global intelligence platform that centralizes customer interviews, support conversations, surveys, and feedback — transforming them into structured, searchable knowledge powered by AI.
Today, Dovetail supports product, design, customer experience, research, and go-to-market teams across thousands of organizations worldwide.Benjamin is passionate about raising the quality of everything through better understanding. His mission is to empower teams to listen deeply, learn continuously, and build products and services grounded in real customer intelligence.
Upcoming Talks
12 May 2026
For expert users, the job is not to make your UI sticky, it is to make it disappear. Join Benjamin Humphrey as he interviews Fahad Osmani. They'll break down how platform context changes everything, the hiring profile for designers, the role of domain expertise, and the metric shift from clicks to completion and time to value.
- Diagnostic, five questions to confirm you are in platform territory
- Metrics that matter, how to set up time to value and task completion the right way
- Interface strategy, cockpit patterns, progressive exposure, and safe defaults for expert work
