UXDX Community:San Fran

Managing global tech teams is an interesting and growing challenge for companies. We take a look at both Zendesk and Gainsights approach to building global product teams.

There are some processes and services that require so much specialized knowledge and manual orchestration that designing products for them can feel overwhelming. When there are multiple users to design for and the paths to completion are variable and nonlinear, where should design teams start? This presentation will examine some practical ways designers can excel in complex domains. We'll also look at how designers and engineers can work together to simplify, automate and transform industries.

As a company based in a three-sided marketplace, Postmates, with its delivery service and on-demand logistics platform, is involved with some interesting challenges in order to balance the differing needs of its consumers, couriers, and sellers. To meet these challenges (both engineering- and process-related) and continue providing useful services to its varied user base, the Buyer, Fleet, and Seller teams continually develop and test changes against their respective markets, learning from the feedback and re-iterating on their products to achieve maximum utility. This discussion brings more focus to the internal workings of the Buyer and Fleet teams around design, product, analysis, and engineering, as well as their cross-team collaboration initiatives. Join us and learn more!

Working as product teams delivers better results but making the shift involves changing how teams and companies work - and change is hard.

How do we convince people that we have thought through the implications of the changes that we are proposing without getting bogged down in months of analysis, meetings and pointless whiteboard strategising.

In this talk Rory will give an introduction to the UXDX framework, which is the result of years of hands on experience helping teams to make the transition from projects to products.