UXDX Community:Owning Customer Success & Shaping the Web’s Future

Web development is always evolving, but recent movements might stand out as a critical pivot point when we look back in a few years' time.

When we introduced the idea of SPAs and the frameworks around them, we introduced the problem of hydration. Now that we’re moving more and more back to the server, let’s take a moment to look at how new ideas and concepts try to solve the problems of "classical" server side rendering?

How do server components tackle the problem of hydration? How does out-of-order streaming work? And what are some of the new frameworks that are here to help with all of that?

Many product teams fail to realize they hold the key to ensuring customers achieve their business objectives, often leaving this responsibility solely to Customer Success. In this talk, I’ll explain why product leaders must take ownership of aligning the product with customer goals, integrating business outcomes into roadmaps, and enabling change. I’ll share the tools, strategies, and lessons we developed to bridge this gap—empowering product teams to drive measurable success for both customers and the business.