CommunityIn-Person

UXDX · Dublin · 22 Mar - 05 Apr, 2023

UXDX Community:[In-Person] Product Enablement Principles in partnership with Product Tank

Date

22 Mar - 05 Apr, 2023

19:00 - 21:00

Venue

Toast

124 Saint Stephen's Green, Dublin 2

Format

In-Person

Europe/Dublin

From

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Where product, design and engineering people meet to learn from real work.

Bridging the gap between Product, UX, Design and Dev to build better products, faster together.

Expect real case studies, candid lessons and a room of peers working through similar product-delivery challenges.

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UXDX

Community event team

Agenda

Wed22 Mar

7:00 pm
Product Enablement Principles

As John gets settled into his new product enablement role at Toast, he will discuss his reassessment of his own principles when it comes to operations, enablement, and generally helping others. Areas of focus for his talk will include how to build:

  • Happy teams, happy customers
  • Principles before process
  • Partners, not stakeholders: Co-designing change experiments with others
  • A force-multiplier: Trust = (Credibility + Reliability + Empathy)/Apparent self-interest
  • Safe-to-fail experiments and operationalize
Watch
John Cutler
John Cutler
Senior Director, Product Enablement
toast
toast logo

Wed5 Apr

8:30 pm
Service Design for Product Designers

Today’s digital “products” are more like services than products. These digital services meet people’s needs along a journey—over time and across multiple channels. However, our approach is often still geared towards designing a product as a single touchpoint.

In this 20-minute session, attendees will learn how we, as product designers, can benefit from a service design mindset. Specifically:

  • How are services different than products?
  • What do we miss when we use only clickable prototypes?
  • How do we consider the experience more holistically?
Watch
Justin Zalewski
Justin Zalewski
Director of Product Strategy and Design
Studio Science
Studio Science logo

Toast

124 Saint Stephen's Green, Dublin 2
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