UXDX Community: [In-Person] Product Enablement Principles in partnership with Product Tank 2023Agenda
Service Design for Product Designers
05 Apr8:30 pm – 9:00 pmStage: Main StageTalk
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Today’s digital “products” are more like services than products. These digital services meet people’s needs along a journey—over time and across multiple channels. However, our approach is often still geared towards designing a product as a single touchpoint.
In this 20-minute session, attendees will learn how we, as product designers, can benefit from a service design mindset. Specifically:
- How are services different than products?
- What do we miss when we use only clickable prototypes?
- How do we consider the experience more holistically?
