Multi-Method Research for Better Developer Experiences

In this talk, Cynthia Kaschub, Senior Director Platform & AI, will share how her team leverages multi-method research to drive cohesive developer experiences at Salesforce. Attendees will learn how different levels of data granularity can inform product roadmaps and enhance developer productivity through strategic insights and best practices.
Key Learnings:
- Driving cohesive DX experiences using multi-method research
- Informing roadmaps, ALM, and best practices with granular data insights
- Understanding why change sets are still used despite DevOps Center availability
- Promoting progressive developer skills through features, products, Trailhead, and MVPs