Designing for Hardware Accessibility at Comcast

Comcast recently launched an industry first Large Button Voice Remote, designed for customers with mobility, dexterity, or vision needs that are traditionally unmet by standard issued remotes.
This effort saw research and design intertwined in a process often told but rarely practiced. This case study recounts the twists and turns along the way, showing how a one-off specialty remote evolved into a blueprint for product development with an accessibility-first approach that benefits all.