Building a Seamless Online to Offline Experience

Talk

Building a Seamless Online to Offline Experience

Product Direction
UXDX USA 2023
Slides

There are many opportunities where the online experience can fall apart when moving to in-person. In this session, Susan will discuss the challenges and successes for CarMax over the last few years as they build out a better online and offline experience for their customers.

Susan Stavitzski

Susan Stavitzski, Senior Product Manager,CarMax