Building a Seamless Online to Offline Experience
Talk
Building a Seamless Online to Offline Experience
Product Direction
UXDX USA 2023
There are many opportunities where the online experience can fall apart when moving to in-person. In this session, Susan will discuss the challenges and successes for CarMax over the last few years as they build out a better online and offline experience for their customers.
Susan Stavitzski, Senior Product Manager,CarMax