Sneha Narahalli is Head of Product and UX at Sephora, where she leads digital experience and technology strategy for a $10B+ business across ecommerce, stores, loyalty and partnerships. She oversees a $100M+ technology investment portfolio, repositioning tech as a growth engine and driving advances in AI, personalisation and omnichannel engagement that reach more than 45 million customers.
Before Sephora, Sneha spent six years at Walmart building and scaling last mile delivery platforms such as Spark Delivery and GoLocal, and previously led integrated retail experiences at Sears and began her career as a software developer at Dell. Known as a builder and change agent, she combines platform thinking, AI expertise and inclusive leadership to deliver simple, high impact customer journeys at global scale.
Upcoming Talks
12 May 2026
Channels have multiplied (web, app, store, and now chat interfaces like ChatGPT and Perplexity) but customer fundamentals still read: search, discover, purchase, receive. This talk shares how Sephora revisits flows to remove cognitive load, prioritises tech investment, and uses experimentation to keep journeys simple as features scale. The result: faster delivery, fewer regressions, happier customers.
Outcomes:
- Map the core “search→discover→purchase→receive” loop and spot channel-specific friction.
- Apply a simplicity audit to tame feature creep in basket, checkout, and omni hand-offs.
- Prioritise tech investments with an experimentation backlog tied to customer impact and ROI.
- Operationalise conversational commerce (intent models, guardrails, hand-off patterns) without fragmenting your stack.