With over 19 years of experience in delivery management and service excellence, Roberta is currently the Head of Delivery at CI&T, where she leverages strategic vision to drive transformative programs. She focuses on building capabilities that enhance operational efficiency and customer satisfaction, fostering a culture of growth and continuous improvement within cross-functional teams.
Her commitment to a metrics-driven approach ensures effective measurement of success through clear KPIs and data analytics, enabling iterative strategy refinement. She excels in stakeholder relationship building, promoting open communication and collaboration to achieve collective goals. As a Google Women Techmakers Ambassador and speaker, Roberta shares insights on exceptional user experiences and value-driven businesses, driven by her passion for people and storytelling.