Richard leads Experience Design at EY IXD Irl. Working at the intersection of business strategy, experience design and communications, he has over 19 years experience leading the conceptual development of new content, products, and services. A proven entrepreneur and innovator he was the co-founder and CEO of the award winning digital media company Studio POWWOW. His skillset spans from storytelling to service design to product strategy. Since joining EY he has worked in the design innovation and customer transformation of government, finance, energy, transport and media organisations, helping them to build their UX maturity and develop a design led and customer led culture.
Upcoming Talks
11 October 2024
This workshop will go through the skillset that every UX designer has to have to effectively integrate UX design within an organisation. Participants will explore how to evaluate the UX maturity of their company or client, identify and overcome common blockers, and successfully enact change across organisational silos. The session will also focus on stakeholder alignment and trust-building techniques crucial for advancing UX initiatives in complex environments.
Key Takeaways:
- Assessing the current UX maturity level of an organisation and understanding the tailored strategies required for different stages of maturity.
- Aligning various stakeholder groups and building trust to secure support for UX projects.
- Recognising and dismantling the obstacles to design integration within the organisation.
- Driving UX changes across different parts of the organisation to ensure a unified and effective user experience.