Miki Van Cleave is the Chief Design Officer for Consumer and Community Banking (Chase) at JPMorgan Chase., responsible for leading design and customer experience teams.
Prior to this, she spent five years as Head of Design for CI&A (Customer Identity & Authentication) and Consumer Banking also at Chase. Miki has built multiple new design teams, championing meaningful design practices to create more consistent and interconnected experiences.
Prior to Chase, Miki was an executive at USAA Federal Savings Bank, where she held several leadership roles, including leading the bank innovation team and running strategy and design for the auto experience product.