Janice practices as a trauma-informed and responsive user researcher, therapist, and coach with extensive experience in working with individuals facing complex needs and trauma. Skilled in empowering people to overcome traumatic experiences such as drug addiction, domestic and childhood sexual abuse, she played a pivotal role as a user researcher in the NHS Digital Covid-19 Testing Programme.
Co-founding ResearchU Training Academy, Janice along with Jane Reid champions psychological safety and delivers CPD - Accredited ‘Introduction to trauma-informed user research’ training for design teams, employing a blend of therapeutic and user-centered design practices. Janice addresses trauma-related digital design challenges and barriers for disadvantaged groups. In 2019, she spoke at the Service Design in Government Conference, highlighting the impact of disjointed services on victims of domestic abuse. Continuing contributions as a panelist at GDS Design Day 2023, discussing design through a trauma-informed lens. Janice shares her insights through blogging on Medium
Past Talks
In today's rapidly evolving design landscape, it's crucial to recognise the profound impact that user experience (UX) and design choices can have on individuals facing complex needs and trauma. This 25-minute talk will explore the intersection of UX design and social responsibility through a trauma-informed lens. Our speakers, Janice Hannaway and Jane Reid, co-founders of the ResearchU Training Academy, bring a wealth of experience in trauma-informed user research and ethical design practices.