Gianni Clifford
Gianni Clifford — Director, Product Design at Zendesk. Talks and sessions delivered at UXDX.
Director, Product Design
Gianni leads Zendesk’s growing product design team in his native and beloved Dublin and is relishing the challenges of working in such a rapidly growing company. He sees collaboration as the key to creating experiences customers will love.
Before joining Zendesk Gianni founded a sharing economy start-up called Fillit and previously worked in Dublin agencies Thinkhouse, Dynamo and Backup.
Past talks
4 talks · 3 events
How To Get To Your Customers Underlying Needs?
This interactive session will look at how to understand your customers needs by learning their patterns and behaviours. Once you've gotten insights to this, how do you put them into action. Join the conversation, share your insights and probe the speakers on the elements of their talks that left you wanting more.
Designing The Design Critique
Does your design team share the essential feedback needed to challenge? Does your design critique add sufficient value or is it just another tick box activity? In this session, Gianni will discuss how he rolled out a new design critique process across Zendesk, discussing the difficulties faced prior and how it has evolved into a consistently productive and enjoyable part of the design process. - The importance of design critiques - Ensuring your team puts the critique in design critique - How to create a process that is both systematic and dynamic - How to make it engaging, while ensuring value
