Emily joined Standard Chartered Bank in 2022 with over 10 years of experience in user experience, human-centered design, innovation consulting, corporate venture building, and big tech.
She started her journey in AI at the intersection of human-computer interaction and natural language processing, researching into empathy and emotional intelligence in virtual agents.
She is now Head of Human-Centered AI and Innovation of Strategy and Talent at Standard Chartered combining her knowledge in innovation, AI, and UX to advocate for and drive adoption of responsible AI usage.
Emily celebrates collaboration with interdisciplinary teams, drives crucial conversations about the future of AI and its impact on workforce, and inspires stakeholders toward an informed, conscientious, and realistic optimism toward adoption of emerging tech like GenAI.
A keen advocate for using innovation responsibly, Emily is also a member of the Group Responsible AI Council and Review Forums, Data Ethics Working Group, and Group GenAI Task Force. She aspires to uplift female representation and inclusion in the fields of AI and tech.
Outside of work, she acts as an AI advisory member to HR leaders as part of the “Agents of Change” initiative at the Centre for Synchronous Leadership.
Upcoming Talks
20 May 2025
At Standard Chartered, AI adoption isn’t just about technology—it’s about ensuring AI solutions work for people across the organization. From governance to engineering and workforce strategy, Emily will share how her team are embedding human factors and UX principles to drive responsible AI adoption. Emily will share their approach to ensuring AI is ethical, explainable, and truly beneficial to both employees and the business. This journey has uncovered key learnings for the team that have helped scale AI responsibly while improving trust and engagement
Key Learnings:
- Integrating UX into AI Governance to improve compliance & adoption across the org
- **Cross-Functional collaboration for scalable AI adoption: AI initiatives are not just the responsibility of engineers: How HR, corporate affairs, and supply chain teams are playing a role in shaping how AI integrates into business processes. **
- Employees need to understand how AI decisions are made. By designing AI interfaces with transparency and user feedback mechanisms, we improve adoption and confidence in AI-driven workflows.
- Beyond technology, AI success depends on preparing employees for AI-driven changes. Investing in AI literacy and reskilling programs helps teams work effectively with AI, fostering a culture of trust and innovation.