Ben Woods is a senior product and experience leader who helps organisations turn customer insight into products and services that grow revenue, improve satisfaction, and speed up strategic execution. With 20+ years across web, mobile, enterprise software, and eCommerce, he has delivered double digit CSAT gains, doubled conversion rates, and uncovered new monetisation opportunities. Ben is the owner of Covalent and a UX Lead in the AI Office at Ameritas, bringing product strategy, UX, data, and engineering together into an outcome-driven practice across the US, Europe, and Asia. He has built and led global teams, delivered training and workshops internationally, and has also served as university faculty and a UX bootcamp instructor.
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