Currently Director of Product at Waste Dynamics, Abby has a wide range of experience in product and design. A winding career path took her from sports production to video marketing, over to visual and then UX design, and then into product design, product management and now product leadership. But no matter the stop along the way, two things remained integral to success: knowing how to think and consistently listening to customers. She's led five products from 0 to 1 across fintech, construction, waste management, and education, with over five years in B2B SaaS platform success.
Past Talks
You've heard the whispers of its power, seen the giants of industry wield its magic, and grasped the theories in your hands. But the burning question remains: Where do you begin? It starts with continuous customer listening. And it flourishes by making it a habit.
In this session, we won’t just talk the talk; we’ll walk the walk. Discover what it truly means to continuously listen to your customers. Together we’ll sculpt actionable strategies that you can implement right away, infusing your business with the pulse of your customers. But the adventure doesn’t end there! We’ll roll up our sleeves and put those strategies into action. Get ready to engage, learn, and evolve as we embark on a hands-on expedition to revolutionize the way you connect with your customers. Don't just imagine the future of your business—let's craft it together, one continuous discovery at a time.
