Streamlining Drug Development Through UX

In the highly regulated, rigorous and mature business of pharmaceuticals, Erin created the first-ever design team to establish a user-centered design culture.
In this session, Erin will talk through the journey of the design team at Charles River Laboratories they rapidly built and released their MVP in conjunction with building their design systems, through:

• Redesigning their internal & client facing platforms and democratising UX;
• The biweekly research over-the-shoulders her team conducts with the overall product team;
• How they team were able to scale this and;
• Any future improvements she foresees.