How to Keep People the Focus in an AI-Centric World

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How to Keep People the Focus in an AI-Centric World

Continuous Discovery
UXDX Community: Enhancing User Experience: Reducing Friction in E-Commerce Checkout and Prioritising People in an AI-Driven World 2024

UX teams across the globe are wrestling with the increase in attention on GenAI technologies. But how do we ensure this technology only alters the human experience for the better? Lean on these basic principles to help both your UX'ers and cross-functional teams improve the human experience with AI.

Katie Schmidt

Katie Schmidt, Lead User Experience Researcher,ServiceNow