Katie Schmidt

Katie Schmidt is a leader in UX Research for AI/ML solutions at ServiceNow, advocating for an ethical, human-centred design that enhances workplace efficiency. Her team emphasizes explainability, transparency, and trust in their designs. Known for her compassion, dedication, and loyalty, Katie has led UX Research efforts for AI/ML solutions and Generative AI for two years, transforming the team by doubling its size and placing a senior leader. She provides leadership, career coaching, and strategic support to UX researchers, promoting human-centred design in the AI/ML platform space.

Before joining ServiceNow, Katie held significant roles at Northrop Grumman. As a DesignOps Deployment Manager, she led a large functional, cross-discipline user experience organization, deploying talent and supporting service delivery strategies. She also served as a User Experience Manager, developing and managing technical teams and promoting DesignOps methodologies across various programs. Her role as Lead User Experience Researcher involved improving internal employee UX/CX, conducting extensive user research, and leading major research initiatives.

Katie's career reflects a commitment to elevating people in their work, driving innovation, and fostering a collaborative, supportive environment.