Vanessa Monstein
Vanessa Monstein — Service Designer at evux AG. Talks and sessions delivered at UXDX.
Service Designer
Vanessa Monstein is a Service Designer with a passion for turning complex problems into human-centred products and services. Her background spans banking, insurance, med-tech, tourism and energy, always working closely with product and development teams. She previously established Research Ops, including a research repository, to make user insights accessible and reusable. She currently works in-house as a Service Designer and regularly shares her experience at industry events.
Past talks
2 talks · 1 eventPanel and audience discussion
A moderated discussion with both speakers and the audience, connecting the evening’s themes: how organisations structure knowledge so that people, teams and AI can find and use it.
Why User Research Insights Disappear (Fast!) And How To Fix It
Research insights can disappear even in small organisations: scattered across whiteboards, forgotten decks and handwritten notes. Vanessa unpacks what a research repository actually is and what it takes to standardise and democratise research-based knowledge across an organisation. Using a concrete example, she will walk through the factors that matter most when putting a repository in place. Designers, developers and product professionals will leave with a sharper sense of what it takes to make user research insights findable, shareable and reusable.