Simon Baumgärtner

Simon Baumgärtner — Customer Experience Manager at EnBW Energie Baden-Württemberg AG. Talks and sessions delivered at UXDX.

Simon Baumgärtner

Customer Experience Manager

EnBW Energie Baden-Württemberg AG

Simon is an interaction and strategic designer who is curious about the latest trends in technology and society. Currently shaping the future of the energy sector.

Past talks

1 talk · 1 event

2025

UXDX Community: From Data to Design: UX That WorksJul 2025

Metrics that Matter: Turning Feedback into UX Gold

Building a user experience team in a department unfamiliar with UX can be challenging. Join us to learn how I made UX measurable, shared knowledge, and linked it to digitalization and AI. We'll explore deriving actionable measures from biannual surveys across five value streams, building expertise through the "Wednesdays UX" series, and managing customer journeys with theydo. Perfect for anyone looking to transform feedback into strategic UX enhancements.

Simon Baumgärtner