Metrics that Matter: Turning Feedback into UX Gold

Building a user experience team in a department unfamiliar with UX can be challenging. Join us to learn how I made UX measurable, shared knowledge, and linked it to digitalization and AI. We'll explore deriving actionable measures from biannual surveys across five value streams, building expertise through the "Wednesdays UX" series, and managing customer journeys with theydo. Perfect for anyone looking to transform feedback into strategic UX enhancements.