Metrics that Matter: Turning Feedback into UX Gold
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Talk
Metrics that Matter: Turning Feedback into UX Gold
15 Jul, 16:30 - 17:00 (UTC) - Main Stage
Continuous Design
UXDX Community: From Data to Design: UX That Works 2025
Building a user experience team in a department unfamiliar with UX can be challenging. Join us to learn how I made UX measurable, shared knowledge, and linked it to digitalization and AI. We'll explore deriving actionable measures from biannual surveys across five value streams, building expertise through the "Wednesdays UX" series, and managing customer journeys with theydo. Perfect for anyone looking to transform feedback into strategic UX enhancements.
Simon Baumgärtner, Customer Experience Manager,EnBW Energie Baden-Württemberg AG
