Kelsey Kingman is a Principal User Researcher for Fidelity Investments, a prominent brokerage firm based in Boston, MA. Kelsey spearheaded the creation of Fidelity’s Democratization of Research program, creating the core learning materials and a plan to execute the program at scale. In her spare time, Kelsey sings, plays board games, and is the Game Master for an all-women Dungeons & Dragons group.
While agile started out in development and we are well versed - the UX side is more recent. How are companies managing the discovery, delivery overlap handover and knowledge of the customer throughout the team? Moderated by Patrick Mooney, this session will discuss various approaches within teams and what are the benefits and disadvantages.
Join the conversation, share your insights and probe the speakers on the elements of their talks that left you wanting more.
How to deliver research and scale research capability across a large agile organization of hundreds of product and feature teams.
In this talk Jennifer and Kelsey from Fidelity Investments will focus on 3 key components:
- Research framework
- Organisational design
- Research democratisation