Carolina Carbone

Carolina Carbone — Head of Customer Experience at Mibanco. Talks and sessions delivered at UXDX.

Carolina Carbone

Head of Customer Experience

Carolina Carbone is currently Head of Customer Experience at Mibanco Peru. She has more than 12 years of experience working in consulting, digital product development and CX. She holds an MBA from IESE Business School and graduated with a Bachelor Degree in Economics from Universidad del Pacífico.

Past talks

1 talk · 1 event

2023

UXDX Community: Evaluating Performance The Right WayJun 2023

Beyond the hype: turning Net Promoter Score data into actionable insights

Using concrete examples from the Microfinance industry in Peru, Carolina will share how the CX Team at Mibanco, one of the biggest microfinance companies worldwide, transforms customer data into actionable insights that move the customer experience needle inside the company.

Carolina Carbone