Beyond the hype: turning Net Promoter Score data into actionable insights
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Knowledge / Inspiration
Beyond the hype: turning Net Promoter Score data into actionable insights
14 Jun, 19:00 - 19:30 (UTC) - Main Stage
Continuous Discovery
UXDX Community: Evaluating Performance The Right Way 2023
Using concrete examples from the Microfinance industry in Peru, Carolina will share how the CX Team at Mibanco, one of the biggest microfinance companies worldwide, transforms customer data into actionable insights that move the customer experience needle inside the company.
Carolina Carbone, Head of Customer Experience,Mibanco
