Vinod Punyani

Vinod Punyani — Senior Manager of Customer Insights and Research at United Airlines. Talks and sessions delivered at UXDX.

Vinod Punyani

Senior Manager of Customer Insights and Research

United Airlines

Vinod Punyani leads customer insights and research at United Airlines, where his team studies the day-of-travel experience across digital products and airport environments.

Past talks

1 talk · 1 event

2026

UXDX Chicago: When You Can Build Anything, How Do You Build the Right Thing?Nov 2026

Panel

From Faster Delivery to Better Decisions

When teams can turn an idea into a working product faster than ever, how do they decide which ideas are worth pursuing? A discussion across product, design and research about how customer insight influences priorities, where AI helps teams learn, and where human judgment still matters. Expect practical examples of working through competing priorities and deciding when to build, test or stop. Moderated by Taylor Klassman, Director of Research at dscout. Includes audience questions.