Shachar Avrahami is the VP of Product & Strategy at EverAfter, where he helps companies transform how they engage customers through scalable customer programs. With over a decade of experience studying and implementing customer success strategies, Shachar has developed a deep understanding of what makes programs impactful.
At EverAfter, he focuses heavily on helping customers build and optimize these programs at scale, ensuring they deliver measurable business outcomes. His background in both RevOps and CS-Ops brings a practical, results-oriented approach in this session.
Upcoming Talks
Many product teams fail to realize they hold the key to ensuring customers achieve their business objectives, often leaving this responsibility solely to Customer Success. In this talk, I’ll explain why product leaders must take ownership of aligning the product with customer goals, integrating business outcomes into roadmaps, and enabling change. I’ll share the tools, strategies, and lessons we developed to bridge this gap—empowering product teams to drive measurable success for both customers and the business.