Rashi is a Vice President of Engineering at Shutterstock where she oversees the front end E-commerce, Platform and Mobile engineering teams. Since joining Shutterstock in 2016, Rashi helped lead three teams through a technology transformation, all the while managing day-to-day operations of delivering a quality product to customers. Rashi is passionate about managing teams of engineers to deliver above expectations everyday and building resiliency into all initiatives.
Rashi earned a master's degree in Information Technology and Management at the Illinois Institute of Technology. Upon graduation, she worked at Orbitz in Chicago for seven years, before moving to New York City.
Site outages and incidents are par for the course for tech companies. Solving the root cause often involves tense conversations and high-pressure situations. The war room serves as a dedicated space where the most critical team members work through these issues, but what happens when everyone gets in the room?
The goal is clear, restore site service as quickly as possible, but there can be many approaches to getting there. In this talk, Rashi Khurana will share best practices in leading teams to troubleshoot issues and navigate incident resolutions. She will address communication strategies, people management, process implementation and managing retroactive evaluations.